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I ordered business cards three weeks in advance of an event I am supposed to attend this coming Wednesday. I paid regular postage thinking that they should arrive well within the 5-12 business days mentioned at the time of purchase. Also, because the cards are coming from the US, I didn't think they would take so long to begin with! Long story short, 14 business days into my order and there's still no sign of the cards. When I finally was able to contact customer support, instead of fulfilling my request for a refund, they offered to print and ship an expedited parcel that would take another 10 business days to arrive. At this point, I am just regretting as to why I didn't look up on the reviews for this company before placing an order. I will always stick with Vista Print from now on!
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jessica J.'s review of Zazzle earned 2 Very Helpful votes
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Hello Jessica,
I am so sorry to hear of your overall experience and frustration.
This is not the type of service we want to be known for, and truly apologize.
I will personally be reaching out to you, via email regarding this inquiry.
Please reply to my email for further assistance.
Thank you,
Terri