My first go with this contest was unsuccessful and disappointing, mainly because I was new to Hatchwise and didn't realize that I could comment on entries and instruct designers on how to proceed after the contest had begun. When I contacted customer service about this, they were exceptionally helpful with not only explaining how to encourage more successful entries, but also extended and upgraded my contest for me. I would absolutely recommend Hatchwise to anyone after this great experience. Very appreciative of the service!