jessica H.

I ordered a bottle of paul smiths aftershave and The POLICE gift set for a birthday present over 3 weeks ago. I was in contact with the fragrance shop constantly chasing up my order with no response. Finally, on Friday 29th September I received my package. I was curious as to why the parcel was so small and i was extremely disappointed to find i was only sent the paul smith aftershave but not the police gift set. The delivery note only had the paul smiths item number and contacted them to explain why i only received one item. I also sent them pictures of my package and the box and delivery note and explained nothing else could physically fixed inside the package so it wasn't as if the courier tampered with the box. I have been asked to send pictures of each side of the box encase there was evidence of the box being opened. I ALREADY SENT THEM PICTURES AND explained that nothing could possible fit in the box other than the aftershave. NO ONE is getting back to me. No one. I have tried ringing but just keeps going to an automated message. Not only was I distressed that the person I ordered for didn't receive their birthday present, but now when I finally did receive it, it was only ONE item? I am so disgusted. They are completely ignoring me when i have PAID for a gift its sickening.