I ordered an 8 ft rug and received a 6 ft rug. At the time, I didn't have a car or internet at home. They stated I needed a model number before they would email me a return shipping label that is found on the packaging. I had to have someone drive me to the post office and use a friend's computer and printer for the shipping slip because of THEIR mistake. They offered me a lousy 10% off for my troubles.