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They used to be the best pet supply company around (by far!) but sadly since covid they have very steadily declined to now one of the worst pet supply companies. Prices, shipping, customer service and company policies have all degraded massively and a once wonderful company is now awful and should be avoided. Especially for businesses, they are absolutely horrible to work with as a business. I was always against huge chains like Petco and Petsmart but now even companies like those are still better than the disgraced Chewy. Avoid at all costs!
Tip for consumers:
Just want to say again how awful they are and how sad it is because they used to be so wonderful!!!
Products used:
None, had to cancel last orders due to stupid policy changes.
Chewy used to be the best! But has gone significantly down hill. Customer service is one of the things that was always amazing, which set them apart from the rest but now it's very subpar, not helpful at all anymore. Plus the food selection is much more limited than it used to be. Likely both changes are due to Covid, but Chewy does not seem to be recovering and if the best things about them, great service and great food selection are no longer available then there is no point in using them anymore, especially when there are a ton of other companies that now offer the same services. Also if anyone from Chewy is reading this, when your customer service is not helpful, is instead borderline rude, having them end the email with cutesy pet language about hugs and barks to your pet is not cute, it might be cute after a happily resolved issue but it's VERY annoying to throw in cutesy language after being unhelpful and this policy likely makes people more frustrated then they already are.
This company used to be good, I've used them for 10+ years but not any more! They don't care about their customers, not even a teeny tiny bit, wait that's not true they do care about their customers money and finding all ways they can to take it from them instead of help them. They are overly greedy and are literally abandoning all of their loyal long term customers to make more money. At least sell the business and start one doing something different instead of ruining it. Do not use this company EVER, they are now AWFUL and untrustworthy and they will make you regret it. Shame on you Cashnetusa.
Tip for consumers:
Just don't. Use a different company instead.
Products used:
Pay day loan
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