Jessica C.

I ordered my son a Vinn Car bed online. Received a confirmation, waited 2 weeks and no bed. So I called them to find out what happened to my bed. Come to find out the order was not received or processed! I then re-ordered the bed. The bed came on the day/time as said. When we went to assemble the bed - there was no instructions in closed with the bed so I had to follow up with that. After, receiving the instructions via email, I started to put the bed together and what do I find?!? They sent me the same side of the bed-so I had to follow up with that. The company sent someone to assemble the bed ( free of charge) for all our troubles. Finally! My son had his new bed. That night, when my son was fast a sleep, we heard a crash! We ran in his room and find my son crying and rubbing his head-he fell through the bottom of the bed! The slants of the bottom of the bed came out and dropped him on the floor! I called the company and they sent someone out to repair it right away. But, it just kept happening they came out 3X before I finally had enough! I asked for a refund and was offered a new bed but I refused because the bed was not fit for purpose. I was told I would receive my refund within 2 working weeks. It took 2 months of phone calls and letters and I finally contacted the Trading Standards to report them. I got my refund but my son had to sleep on the floor for 2 months... over all BUYER BEWARE!