Jessica C.

I ordered a pair of boots for my daughter for Christmas. I ordered them on 12/15. The money was taken out of my account on 12/17. (Yes, i know that was pushing it.) I also agreed to the 7-10 business day processing prior to ordering. I understood that the items would not arrive in time for Christmas. I also understood that they would ship out in that 7-10 day time frame. With that being said, I have sent 2 emails inquiring about the order status. I'm just curious as to when to expect the boots. I have not received anything aside from a generic automated email. I proceed to get on FB to see if anybody else is having these issues & lo and behold... I also noticed that EVERY. SINGLE. COMPLAINT was in regards to 2 things. #1 being that they had placed their orders months ago & haven't received it & #2 being that the company will not respond to them. I also noticed that once a complaint was filed with the BBB, then THAT is when they receive a response. I've also noticed how many ppl have asked for a refund & have not gotten this. I will give them another week to respond to me before taking further action. They are quick to take your money but not so quick to answer questions. Sometimes just responding to your customer is all it takes to appease them for the moment. It will also ensure that you have return customers. And one more thing i noticed on FB was that they were often times quick to respond to the customers that were leaving comments praising them, but completely ignored the comments with complaints. I will not be ordering from this company again. And from the looks of it, they will be losing quite a few more customers.