Jessica C.

I had USA Insulation install at my residence in 2016. I had initial concerns the first winter due to pipes freezing, cold temperatures inside the house and no decrease in my electric bill. They did come out and "spot check" and patch what they said was insufficient areas. The service men were very nice and accommodating. Since then, I am having issue again with freezing pipes. The install is supposed to have a lifetime warranty. I called customer service at *******134 and spoke to Anna this morning. I explained to her that my pipes are freezing again in the master bathroom and I am concerned that the insulation is not working properly. She was immediately defensive and stated that she doesn't see that is possible. I said I don't know how you see it but I was told this wouldn't happen. Even though the words that were coming out of her mouth were "I'm sorry" she was very condescending and didn't give me a chance to speak. It doesn't matter if you give a lifetime warranty when you call for help and are treated so poorly. I guess I will call corporate and see if I can get any help that way. This service is pretty expensive to have. I'm sure I'm not the only customer that expects to be able to get help after the installation when the product fails to do what they promised. Anna, there are many opportunities to make money in this world. Customer service is not your strong suit.