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Jessica C.

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1 Review by Jessica

Borderlinx

  • Borderlinx

“Terrible. They lost my item and have stopped communicating with me.”
10/18/17

Case number: *******

My item was delivered to the German DC on 27/10 (almost 6 weeks ago). After repeated emails and contact saying they would 'get in touch with the warehouse and advise ASAP' they have not located my parcel and have stopped communicating with me entirely. This is the worst mail forwarding company, it's hard to fathom how they are legally trading as a business.

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Borderlinx B. – Borderlinx Rep

Dear Jessica,

Certain operational issue resulted in delay in processing inbound shipments to your account. Rest assured, it will be in your account within 24 hours as confirmed with warehouse team and we're mostly able to process and update the shipment within same day of delivery. Apologies for the delay and inconvenience caused.

Regards,
Borderlinx Team

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