Jessica C.

I used the Fandango site from my mobile and once I chose the theater I was then asked to select the date, which I did. I choose Sept 10th and it loaded the shows and the times. I then chose my movie, the time, and selected my seats as it was reserved seating. After checking out, my confirmation came through with the 9th as the reservation date. I contacted them IMMEDIATELY after receiving the confirmation and was told they could not refund or exchange the tickets. After holding another 10 mins for a supervisor I got sent into a voicemail system. My entire problem started because of a glitch somewhere within their system and then I got a total lack of help. I truly feel like I was robbed and am disgusted with this company. I did not ask for my money back, but just an opportunity to get to see the movie I paid to go see.