Jessica C.

Wow. Had an okay-ish experience with this company until today. I realized they never credited me for a no-touch thermometer I paid far too much for during the height of COVID last summer. I never received a response due to COVID-related issues. Anyway was tracking a neck-pillow of all things, showed delivered, but I never got it. Keisha told me I received it. I told her I didn't. She told me I DID and gave me the tracking info. I told her I had spent hundreds of dollars on the site, and if I wanted to lie about a purchase to swinddle the company, it wouldn't be over a 10 dollar pillow. She sent me the delivery confirmation screen and AGAIN said I got the merchandise. I said I was insulted at that point... then she told me I had to research the issue on my own. I told her I already did and that's why I contacted them! She pulled some citation from the contract and said its my responsibility if I don't receive the product.
I don't trust this company any longer... its taken MONTHS sometimes to receive merchandise where it used to take days... Im talking about DURING coronavirus times... theyre crooked now imho and they'll never see a red cent of mine again.
Shame on you. This pillow was for my FIL undergoing radiation for lung cancer who just tested COVID UK variant positive. Trash trash company. May you ROT