Jessica B.

I have been a customer with Birchbox for a few years and I really didn't have any issues until recently. A while back I had asked them to stop the automatic charge on my debit card and they agreed. Last year I ordered a 6 month package instead of the 1 year and when 6 months was up they charged my card. I was not expecting the charge because of the previous agreement and it overdrew my checking account and cost me a fee. I messaged with a rep and she told me she did see where they agreed to not charge my account, but since I switched to a 6 month package, they charged my account. I got a lot of "apologies", but that was it. They did not care one bit. There was absolutely no effort on their part to rectify the situation. Absolutely horrible customer service. I will be going with another company.