Jessica B.

No customer service and really unhelpful staff. I have to drag information out of them or I have to already know how to fix the problem before dealing with them. They are very unresponsive--there is virtually no email; you have to wait on the phone for a really long time for everything; and can't use a break or a lunch to handle any banking matters with them. I never get my mail from them--I have had to physically show up in person for the last 3 card replacements. I don't have time, i have to work and they are SO SLOW you can't do anything in under 15 minutes. Car loans with them are messy--you have to know how the process already works and watch them. They claimed they didn't have my insurance info and instead of calling, they sent me a letter that they assessed me $3204 and my car payment went from $343 to $616. Once I was able to understand what was happening and get my insurer to send proof, they refunded me $1700, and the payment is now $453. I get to deal with this during the holiday. I have been a member for a long time and no one even called me. I am on my app daily, no messages. Terrible, awful, greedy snakes. Also, don't make car payment early. I did that on my first payment and they told me I NEVER made a payment and threatened to repossess my car. I want to move but it's hard but maybe I can warn others. STAY AWAY. It's not worth it