I booked a room with insurance on Priceline's website. The quote reflected the insurance upgrade amount but when the order went through it didn't show this in my itinerary. I contacted Priceline immediately and they told me there was nothing they can do and they would not add it. I am absolutely appalled with their service and for the "auto mode - we don't care about you so deal with it" attitude. It's not worth the savings (which was under 15% for me) to even deal with them.