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Jesse F.

1 Level 1 Contributor
  • 3 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Art & Design, Home & Garden, Computers & Technology

Member since May 2015

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3 Reviews by Jesse

This company is calling people using the trick of localizing the phone numbers and they are not even properly targeting time zones. I keep getting calls around 7am to my phone and I am not even in work mode. It's the laziest, worst marketing experience I have encountered in awhile and the joke of it all is they are selling to marketers. Make something authentic and real, then you can ditch the HORRIBLE spam tactics.
I was searching for online Graphic Design programs. Found this site, looked really helpful. Went in to their page to search for programs and they ask for more information. I opted in to receive an email from them, the site. Instead, I started receiving ten calls a day from various schools soliciting after that. I don't know who would sign up for schools or programs with this kind of horrible marketing tactic. It is borderline harassment and I had to opt out of emails and spam call lists for weeks after.
Any option for any service they provide is a better choice. Comcast has gone through changes on the store fronts and claims to be taking a more customer service approach to business...

I had the hardest time even getting service set up, not appointment times, literally getting my information in and the package I wanted online. I tried online the site wouldn't finish the order. First call was 45 minutes and they couldn't offer me what I saw online. I gave up scouted other providers decided I wanted to try this fast internet deal, so I gave them one more shot. The guy got it set up with no problem but the 54.99 deal was suddenly 59.99 and I gave up and said okay and did self install pick up for Longmont Service Center that online showed open 1-5 on Sundays and the agent confirmed that.

Sunday came and Longmont Service Center was closed, so I had to drive to the next city, Boulder just to pick up my self install kit. I get pitched by the agent there for a deal with phone service that would still get me fast internet, don't have to hook up the phone. I say okay, let's do it.

Go home, line isn't hooked up right so I have to get an installation. I ask the lady on the phone if I get charged the difference between a self install and the person coming. "I can; t speak to any charges." I was shocked that they can't give me any idea, so I said I am not paying any additional then because I can cancel and go with someone else. She had no solution.

I received an email next day showing $0 on the appointment reminder, I called and asked again, Agent states she does not see that there will be a charge. Great. They come installation guy doesn't state any fees or have me sign anything. We do not activate any phone line.

Get my first bill, it is an almost $100 plan, $12 internet boost fee, $35 internet install fee, $35 voice install fee, $29.99 activation fee... Woah! Almost a $200 first bill. I call, the girl has no idea what she is talking about in explaining the bill and keeps me on the phone for over 30 minutes, I gave up and told her I had to go and I need a call back. I knew this wouldn't happen (and it never did) and went straight online to chat. Again, agent is telling me things I have never heard and I at this point have no idea what they signed me up for. I get escalated to a loyalty agent, he says he is going to take care of everything, I get my internet for the price I want and he will remove the installation charges BUT I have to call and confirm it for legal reasons. I save a copy of the transcript and call it good.

I call a couple hours later and have to start explaining AGAIN, I told him I was suppose to tell you to refer to the notes and it would get taken care of. He starts questioning the resolution because what I have currently is better. He was going to look into the installation charges and I got placed on hold and my phone dropped the call... Finally, something they didn't do wrong but at this point, I am not calling again.

Long story short, I am going to switch services and take advantage of their 30 day guarantee. If you are considering them this, I guarantee you this, miscommunication and not worth the pain.

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