This is by far the worst customer service I have ever experienced. I never got a confirmation email about my purchase being shipped, I needed it by a certain day and after 10 days I was never informed my purchase was shipped out so I contacted customer service and the rep told me they would be shipping it out in 2 days but they didn't think it would get to me in time. So because I never said for get about it and THEY DIDN'T SHIP MY ORDER AT ALL! So now not only would it have been late but it's not shipping at all! Maykool is a bunch of crooks just trying to steal your money.