Jerry S.

Works well if you only need a password manager, phone line, email, etc. But if you need to keep your information private they are no better than other free or less expensive solutions. No one can keep your information 100% private and they quickly lose value when they can't measure up, even close in many instances. Why pay a lot for mediocre service? It's like owning a car that still runs, but most of the controls stop working or only work sometimes.

Try to cancel your account and be ready to be talked down to, told your reasoning is flawed and told you should reconsider your decision. Overtime you think you've seen all the companies that couldn't possibly have any worse regard for customers, but these guys will surprise you.