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I purchased 4 tickets 6 weeks ahead to attend an baseball classic game, in Miami FL. I called many time which I was put on on hold several times and when I was able to speak to someone, I didn't get a straight answer about my tickets arriving. Tickets arrive three days prior to the event which I couldn't attend now because I didn't know if I had tickets for it. The same day I spoke to seatGeek representative who told me that the tickets had been removed from my names due to the latest arrival. It's been almost 3 months now and I still haven't received my money back. I feel like a was robbed. I did not attend the baseball game and I lost my money as well...
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In town for business and decided to go to a Mariners game. So I buy one single seat ticket. I get...
Hi Jerry, thanks for leaving this message, and hopefully I can clarify a little bit about what happened here and make sure this is right for you.
Regarding the tickets not being delivered until a few days before the game--some venues, performers, and teams have policies in place that do not allow tickets to be issued to the secondary ticket market until a certain time prior to the event date. Each team, venue, and performer is different--some performers don't release tickets until 24 hours prior to their shows, some sports teams don't release their tickets until 72-24 hours prior to the game itself. While it's not actively a policy across every ticketed event, it is something we're seeing more and more often and is a direct result of these teams and performers wanting to make their tickets as secure as possible. We know that it's not always convenient, and we recognize that if it's not something you'd experienced in the past, it can be confusing and nerve-wracking. We do our best to make our users aware of these situations as policies fluctuate, but we do genuinely apologize if that information wasn't provided to you with clarity.
That being said, it sounds like one of our representatives may have offered a courtesy buyback due to your inability to attend the game once the tickets had been issued. While rare, SeatGeek does have the ability to offer this option at its discretion for users who cannot use the ticket they'd purchased. If that's the case, you should have absolutely received the funds for the full amount you'd paid when the tickets were removed from your account. If you haven't received those funds, and you were offered a buyback, that's something we definitely want to look into. In order to do so, please send us an email referencing your Order ID to (hi@seatgeek.com) so one of our representatives can take a look at the status of that refund.
We are sorry about any confusion that may have happened with these tickets! We look forward to hearing from you so we can make sure we look into this.