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jerry M.

  • 1 Review
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Experience: Home & Garden

Member since April 2021

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1 Review by jerry

4/3/21

This company really doesn't care if the product they sell is damaged. YOUR PROBLEM. No apparent signs of damage to the container when it arrived but when I opened there was a large dent in the front cover.
The Shipping company, ESTES first question was "Did you sign for receiving the item", their answer was "you sign you own it". I called AP Electric because there was no sign of damage to the carton (proven with photos sent to them) and their response was the same, you signed it's your problem. AJ and Tim in their generator division could care less about their customers. PLEASE don't order from this company. I had to pay $130 for a replacement front panel, really sad. I am really not done with this situation yet, I purchased through PayPal and American Express and will send them a complete review of AP Electric and Estes Shipping. The Generac Generator is available from many other sources, do yourself a favor and buy from other than AP Electric.

Tip for consumers:
Buy somewhere else

Products used:
Generator

Service
Value
Shipping
Returns

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