AP Electric & Generators

Trying to purchase a cord for my generator. On my account I mistyped my phone number and got an email saying they needed to verify my order. I have called 4 times, emailed 3 times to two different contacts, put my question to chat (useless unless you need practice counting from 60 to 0 before being told all operators are busy). Very close to putting a stop payment on the purchase as I can't get anyone to answer. Which leads to my question... Is anybody out there?

WORST EXPERINCE EVER.!
Waited 3 Weeks to get my $5000 Generator, very bad communication with Jannel.
Generator arrived Damage with a hole in it. 3-4 Days trying to solve the issue with them either discount or work something.
Very rude respond.
NOTHING WE CAN DO. PERIOD THIER RESPOND.
NEVER EVER BUY ANYTHING FROM AP ELECTRIC, VERY BAD CUSTOMER SERVICE.

I purchased a generator cord that AP Elec said was in stock. They promptly took my money, but never sent the cord. After a month I cancelled the order and requested a refund. After 6 phone calls over two weeks they said they would cancel and refund my money, but they never did. I was forced to file a dispute with my credit card company. I ordered a cord from a reputable company and received it in two days.

Service after the sale
Do not buy anything from this company if you expect any type of service after the sale! 1 They will totally ignore you and tell you to call cummins and Cummins always says contact your dealer or distributor and I asked for AP electric and they will not assist me in anyway. I am unable to use my remote For my generator because I cannot hook it up without aN account and password. I can hire a local distributor to connect the remote but it will cost me an additional $300 and no one cares about after sale service that I did not sell the equipment so I am SOL
ALBERT Young, *******@aol.com, *******330

I ordered a $575 part from this company, when I realized, the unopened part did not fit, I ask them to help me with a return or exchange and flat our just don't take returns. Hard to believe it is 2022 and they would not accept and made know effort to even help.

This company has 0 customer service.
I needed a replacement part for my generator (purchased from them)
The sent me the wrong part 3 times and will not return them.
Shop elsewise as they do not care about customer service.
Rick

I ordered $36,000 of generator gear from AP electric. They moved our delivery date back 4-5 times and it took nearly 1 year to take delivery. They also recommended an improper 'switch' and we sent it back for a refund and they kept the switch and never provided the refund. Anyone would be better than AP.

I was going to purchase a ******* watt portable from AP Electric, but thank goodness I read these terrible reviews. No longer interested.

Sold me a broken generator and refused to fix or replace. I was told to pound sand! Please do not buy from this company

The generator came in damaged, AP said there was nothing they could do but were willing to sell me the parts to repair it. Terrible company to deal with. BUYER BEWARE

Absolutely the worst do not do business with these people absolutely no customer service what so ever they send you broken crap and then tell you it's your problem.

I purchased a generator from their website under the impression that the generator would ship within the advertised 2-3 business days. It has since been 2 weeks, with limited and terrible customer service from the company. Jannel only provides excuses and excuses as to why the generator has not been shipped, or that it "will be shipped". The second I requested a cancellation of my order, she then claimed it had been shipped, however there was "no tracking number", then it wasn't shipped!
Overall, it has been a terrible experience. Please do not buy from this company.

They sell defective generators for new ones will not Owner warranty, fix them, and they won't ignore your emails and telephone calls, do not buy!

They lie to you and say their generators are in stock. In reality they just order them from the manufacturer, when you place your order.

This company really doesn't care if the product they sell is damaged. YOUR PROBLEM. No apparent signs of damage to the container when it arrived but when I opened there was a large dent in the front cover.
The Shipping company, ESTES first question was "Did you sign for receiving the item", their answer was "you sign you own it". I called AP Electric because there was no sign of damage to the carton (proven with photos sent to them) and their response was the same, you signed it's your problem. AJ and Tim in their generator division could care less about their customers. PLEASE don't order from this company. I had to pay $130 for a replacement front panel, really sad. I am really not done with this situation yet, I purchased through PayPal and American Express and will send them a complete review of AP Electric and Estes Shipping. The Generac Generator is available from many other sources, do yourself a favor and buy from other than AP Electric.

They recommended 2 switches for the generator I bought from them. The switches were the wrong ones and they REFUSED to take them back. I had to buy new switches from a local dealer. It cost me over $3,000 between the two AP refused to return and the ones I had to buy. DO NOT BUY FROM THEM UNLESS YOU WANT TO BE RIPPED OFF!

Ordered a Generac 24KW in late Summer. They said it would ship the end of October. On the 26th I called to check on status. They said not available till March, but if I would downgrade to a 2KW they had them in stock and would ship right away. I said OK. They said due to a price increase it would cost me another $180.00. I said OK. That was on the 26th, I called today and now they say it will not ship till Spring. I said OK, then I want the 24KW. She said OK, but there was a price increase on that. I said how about my original order, she said no you switched so now you pay the new price. I said, "but you told me to switch and you would ship right away." She said, "Too bad". I cancelled the order. Now we will see if we need to void the credit card transaction or if the refund the over $7000. 00. Do not deal with this company!

Nothing more than a drop shipper who wont warranty parts and have no stock other than nickle and dime stuff. My opinion WATCH OUT FOR THESE GUYS!

I ordered from ap electric, and paid $50 more than elsewhere because they said the generator was in stock and ships in 1-3 days. All lies, i after 4 calls and no return calls i found it ships from factory, and they did not have any, already charged me for it the first day. Did not ship til 9 days later! Shipping took 2 more weeks! I guess that is why you should buy from amazon or ebay, or other reputable companies. Will not buy from this co again, like all other reveiws, one star!.

I ordered a Westinghouse generator that I was sending to Puerto Rico after the hurricane. When it was not shipped to me for almost a month, I called the company and asked to cancel the order. I then bought a generator locally. The next day it was shipped. When I tried to return it for a full refund, I was told I had never called to cancel. So it was all my fault and I could not get a refund. Sleazy people.

I purchased $7600. 00 in products from this company and in the order I purchased a soft starter for my air conditioning unit for $378.00 upon installing it. The box fried the compressor on the unit. I contacted AP electrical and told them I wanted to return it and that I wasn't looking for a refund on the compressor just the for the soft start. They informed me that they couldn't provide a refund since the box was used unless Generac authorized it. So I contacted Generac Corp who advised that they can't do anything about it since they don't sale to the public. They advised that I would have to deal with AP electric where I purchased it from. The customer service sucks. You might want to really consider if you want to buy from this company. I also had a delay in receiving my switch box after paying for it. AP electric failed to notify me that they were OUT OF STOCK at the time of purchase. I had to call 4 times over a months period trying to find out what was going on. The product finally arrived 30 days later! Delayed the project a month and a half. This company will take your money but getting them to do follow ups, good luck. They won't call you back and it appears they won't except any merchandise back if you have an issue as in my case. You can buy the same products from other companies for the same prices. I was going to buy another 22kw from this company until this issue. I'm going somewhere else to get the another generator. I feel this company is geared more to getting sales than customer service in the end. BUYER BEWARE! Do you homework and read reviews I wish I had before ordering from this company.

After much research and speaking with a Kohler factory tech, I settled on a particular generator. According to the factory tech, there are two versions of this generator, one that has minimum site clearance of 60" and one that is certified to 18". I called the this company before ordering to make sure that I would receive the 18" certified version. The salesman insisted that all generators can be sited at 18". This is clearly wrong as the dimension drawings, from their own site, shows a minimum 60" clearance. I have seen other dimension drawing for the "same" unit that has the 18" clearance. The Kohler factory rep stated that only models made after a particular 'specification number' are certified for the closer distance. When I pointed out that the AP salesman was wrong, he hung up on me.

As a retired person and needing power at all times I researched generators and selcted a Westinghouse 7500 and bought through APE&G as they said they had them in sttock and available for immediate delivery. The order confirmation came through with 4 to 6 weeks delivery. After 4 weeks I rang to check on delivery and was told it was on the ramp being loaded. Great I thought but then when it did not arrive, and the tracking number did not work, I rang them many times to get to the bottom of the problem and was told they had no firm delivery date as they were waiting parts from China. I therefore went on line and saw they had a dual fuel unit for immediate shippment (they said they physically checked) so I gave them another $100 for immediate shipment. The tracking number was not working so I rang them back 24 hours later to check. Now for more lies they had spoken to Westinghouse and they said the original unit had been shipped and thereefor e they cancelled the new order and would refund my $100 - guess what I am still waiting for the refund. Now they are saying they can not find where my original order has gone!!!!!!! Now I start to get worried and see this morning that Westinghouse has just come out of Chapter 11 and I was never told by APE&G.. What is more annoying is that I see they are advertising this same unit on their web site as IN STOCK and AVAILABLE FOR IMMEDIATE SHIPMENT. Talk about Fake News this must be verging on fraud and certainly is covered by "miss information and deciet".
Do not deal with this company.