Jerry J.

Thanksgiving day, sitting in the theater 20 minutes before start time. My wife's phone rings, our eldest daughter has been in a head-on crash and is being admitted to a hospital an hour away. The theater won't give a refund because we bought on Fandango. On the way to the hospital, and after several 30 minute waits and disconnects, efforts to reach Customer Service reveal that they will not be giving us a refund. Over $54 dollars passed away. What an inhuman cooperate structure & policy. Never again. You're dead to me!