Jerry H.

I have been trying very hard to get support with an ongoing issue I have with LinkedIn. This has been dragging on for months, and yet the problem has yet to be resolved. Their "member support" keeps asking the same questions of me, over and over and over -- it appears that each agent that gets handed my issue, doesn't take the time to review the history, so they go to their "flip chart" and say, "You just need to do XYZ, and your problem will be solved". Unfortunately, if they had read my file, they would have seen that I have already tried "XYZ" (and A through W, as well), and that these steps have done absolutely NOTHING to help resolve my problem. On top of that, they have thrice said that they couldn't find a resolution, so the have kicked the issue up to their "Research Team". Unfortunately, their "Research Team" has done nothing but re-suggest the same tested-and-failed flip-chart solutions I have already proven ineffective, so they are also useless.

Bottom line: If you want to use LinkedIn -- good luck. As long as all you want to do is make connections, you'll likely be fine. BUT, if something goes haywire and all of the sudden your email server is overwhelmed with input from LinkedIn that you cannot stop, and their "Member Support Team" is your only hope, then you have NO HOPE!