Jerome S.

I ordered a part on Saturday for my dishwasher. Within an hour of ordering it, I was able to fix the one I had. I called customer service, but, despite being during the hours on the website, the office was closed. I then sent an email through their "contact us" portal asking that the order be cancelled, again, within an hour of ordering.

I received a notice that the a shipping label was created for the item today. Understanding how shipping works, and being fairly certain that the item had not actually shipped, I called customer service to cancel the order. Customer service told me that the item had already shipped, despite my calling within 5 minutes of the label being generated. They also denied locating my email sent on Saturday.

When I asked if I could just return the part, I was told that I would have to provide the model number and serial number of my dishwasher. I fail to understand how a serial number of my particular dishwasher could be necessary for returning a part with a part number. I am not even sure it would matter whether or not I actually had a dishwasher. The part number is the part number.

Well, they successfully collected $17 to have an unhappy customer. Strange business model.