Jeremy W.

Jeremy D. Wilson contacted us on August 11,2014 with an issue: “Unable to print the documents” and agreed to pay $119.99 through e-check on September 09,2014. Our technician worked on the issue and fixed it. The customer checked and confirmed the issue resolution. If the same issue reappears later, we would fix it as part of the original agreement. However, we are not responsible for any subsequent issues that are related to malware or Registry issues that occurred after visiting certain sites or downloading fake “updates” to Java or other drivers when urged to do so by malicious pop-ups.
When we tried to charge the customer $119.99 as he contractually agreed to pay via an eCheck, the payment could not be not processed. Possibly his account information was incorrect or his account was closed. We tried to call him but couldn’t reach him and he never returned our voicemails. We have proof of our calling attempts. He never contacted us after the issue resolution. If the initial issue had re-occurred, we would have fixed it again. We fix the issue via remote access, which is granted to us one-time by the customer. The respected, third party, LogMeIn remote access applet can be deleted in a few seconds via “Delete Program” on the Windows Control Panel.

In summary, he paid us nothing and got his issue fixed for free! When we tried to reach him about the failure of payment, he never responded us. Now he is claiming that claimed that he experienced other issues after we worked on his computer and Microsoft found several issues. Maybe they did, but we didn’t cause them. We have a complete recording of his remote session with our technician where we record every keystroke and, therefore, we can prove that nothing wrong was done to his computer. Furthermore, there was no possibility of us causing any other issues to his computer because of the troubleshooting steps we performed.
We always encourage our customers to come back to us if any issue reoccurs and we would be happy to fix it. Some computer issues tend to reoccur. He could have come back to us saying that we allegedly messed-up her computer but he never did. We are not in a position to comment anything about his computer. Let it be a new computer or old one, if it connects to Internet, there are chances of viruses infecting your computer; because visiting any unwanted/suspicious websites may download malicious software of which you are unaware. His computer was not covered under our half-yearly or yearly service plan where we provide unlimited technical assistance, plus full version of antivirus to protect customer’s computer. We provide quality, affordable technical support, and always try to provide the best services to our customers.