Jeremy T.

Suck! Is the word that comes to mind for their customer service. I ordered parts in mid August and a week later nothing had been shipped, so I called but left on hold and left voice messages and then emailed an inquiry. They replied with checking with warehouse and then a message from them that one item is back ordered at manufacturer, I said please ship other items in the meantime, so they did and I requested cancelation of the back ordered item. I received the other items, but no cancelation of back ordered item. Ithen requested another cancelation of the back ordered item. Suddenly a week later the back ordered item shipped and I let them know and that its seems to be to late to cancel now that it had shipped, no reply... I then requested to return the item after it was delivered, but crickets... So I called Monday and hung on hold for a half hour, then talked to customer service about this ordeal and would like to return item, they sent me to another agent that was corresponding with me and they said they seen my email that morning and said they'd accept the return, so they sent me back to customer service. I was then told they'd email me an RA. Wednesday, I still hadn't received a email with the RA, so I called. I was on hold for half an hour, then answered. Customer Service claimed no record of me calling on Monday... and they'd send me an RA, but I'd be responsible for paying the return shipping and there'll be a 20% restock fee. I said that was crap, and they should stand up and be responsible for this as they didn't cancel the back ordered item as requested and let it ship. So, its Friday and here we sit with an item that's unusable, as when receiving it I found out it was the wrong model# too. Plus in the meantime while requesting the cancelation of the back ordered item I found the item at another distributor and was available to ship immediately.