Jeremy S.

My experience with Amazon's customer service was dreadful. I recently made an order on Amazon. Amazon placed my account on hold as they thought the order might have been from someone else hacking my account. No issues with that, I appreciate them trying to protect me. I do wish they had reached out first though to see if I had placed the order, that was the first problem. Their account people sent an email and asked me to send in a credit card statement proving the credit card I used was mine. I did so, but was told they needed more information. I was not told what type of information they needed or where to provide said information. They also told me not to create a new account during this process.

I reached out on numerous phone calls to customer service. They told me all they could do was to submit forms to the Amazon account team, but they had no phone number to call or other way to contact them. When I spoke to floor managers (I called numerous times) none of them were able to do anything else. When I asked to speak to their boss, I was told they did not have a phone number or a way for their bosses to be contacted. Obviously, either Amazon is so laden down with red tape that their customer service is unworkable, or they were lying to me, or both. The managers and the account team must have phone numbers. Also, I was told by customer service to create a new account, even though that would mean I have to pay for a new version of prime, and the account team specifically told me not do so.

As a prime member, I have been locked out of my account, thus paying for a service I do not have. My prime account is set to automatically renew later this month, so if the problem is not fixed by then, I will have to take legal action. It is very pathetic that Amazon cannot provide even mediocre customer service. Horrible experience and I will be shutting down my prime account and finding other vendors due to their total disregard for customers.