Jeremy L.

Oh my where to start. Stupid policies not letting me cancel my order or at least even change the address. I was sending an item to my sister back home in Kenya and I put the quantity as two instead of 1. I tried to call customer service to cancel my order and not once but twice they hung up on me. I finally get a hold of them and they tell me they can't cancel and to refund I have to wait for the items and return them. I ask can I at the very least change the shipping address to allow me to get the items and return one of them but they said they can't do it. How tf am I supposed to return it if it is halfway across the world. The final blow that has completely pissed me off is that I made this order last month and it is still in progress in their warehouse. I mean are you guys knitting these items by hand from scratch. At this point I have just accepted that I have lost my money and learnt to never order from them again.