Jeremy J.

It was fine in the beginning until they told me days after I bought the gift card that the greeting card couldn't contain anything religious which I thought was strange because it was a CHRISTmas card! I had a bible in my greeting card message. So I updated my order to have them to send the card blank to my house instead of my sister and I would write my own message and give it to her in person. It was originally getting FREE shipping but when I changed my shipping address, all of a sudden my shipping changed to $12.95! I emailed them and thought I had gotten my shipping switched back to the free option because the guy I emailed said that he put in a request to have it changed back. Well I get a shipping confirmation email and my shipping is still $12.95 and that is what came out of my checking account. I'm done with these people. All I wanted was a gift card for my sister with her picture on it. GiftCardLab needs some serious improvements with its customer service if it expects to keep customers. And during all of this, I try to apologize for being difficult through this whole ordeal and I didn't get one "it's okay," "I understand," or "don't worry about it, these things happen." I felt like they really didn't care about me.