Jenny T.

I purchase a handbag at fashionthorp.com and never received it. The company accepted my money via PayPal, which went to "Feng Qi Fen" at an unverified address somewhere overseas. Attempts to contact the company via message on their website were never returned. My transaction status on their website only said "processing" for a very long time and the item was never shipped or delivered. Also, if you notice, there is no way to contact them by phone. I never received the hangbag but they took my money. Terrible Experience!

OH I am so disappointed in this company because they have nice products. However they charged me and never refunded my exchange. Now they refuse to send me back any emails. So basically they received my return and kept my money.

I sent an exchange back to the company about 3 months ago. It was right after Thanksgiving and now it's March 1st. I never received credit for my return. The set I returned was in brand new unused condition and was packaged for return exactly as the company requested. The exchange paper was filled out and placed in the box, all previous address labels were removed and the new address label provided by the company was securely taped to the box. The box was securely taped shut. I should say that the process required by the company to send back returns is extremely flawed and flimsy. I have never been a fan of the company's return instructions. There are too many opportunities for exactly this to happen.

About 2 months after I sent the package back, I emailed the company asking why I hadn't received a credit or a refund. I was only told that they would "watch for my return." It didn't seem as if anyone even looked into the problem. Subsequent emails to the company have gone ignored and unanswered. I am sorely disappointed because I like their products.