Jenny L.

They claim to have Buyers Protection, this is untrue. I ordered a total of 3 items from different sellers through Aliexpress. I received 2 of the 3 items. I left positive feedback for those 2 items. The other 1 never arrived, so I lodged a Dispute through Aliexpress, by communication with the Seller. The Seller offered me $0.00 Refund. A few weeks later Aliexpress stepped in... their outcome was to offer me nothing due to a lack of evidence. They asked for photo evidence, or upload proof. I couldn't send anything because I never received anything. The tracking from China shows my item is still in transit, but according to them this was not proof. My reply to Aliexpress is:-
I have purchased other items through Aliexpress and received my order. THIS ORDER HAS NOT BEEN RECEIVED... IT IS NOT AT THE POST OFFICE. You have not offered me a refund. You can see that the item has not even arrived at the destination Country. Aliexpress can see the feedback I have left previously for received goods. Why would I say that I haven't received goods unless it's true. You are basically saying that I have lied Aliexpress. Your Buyer Protection is Fraudulent. Everyone will know this.:-
Buyers Beware, be prepared to loose your money of you buy anything through Aliexpress, it's hit and miss with them.