Jenny L.

Seriously. I was trying to buy a flight from vancouver to montreal and the price was 518.80. And before i clicked confirmed I checked everything, making sure everything was right. Clicked confirm, and waited for a while and then BAM they charged me 561.85! I was taken in by surprise cause i had no message or notice whatsoever why it changed to 561.85. So I called customer service and they were not helpful at all. The first girl, didn't seem like she cared and her responses felt like she was reading from a manual. So I asked if I could talk to her supervisor. She transferred me and the supervisor was just as bad. And he said that it was because the prices changed before I clicked confirm, but i swear the price said 518.80 when I clicked it unless they sneakily changed it right before I clicked confirm. I tried to at least cancel my reservations but they had to charge me 75 which was super unfair. They couldn't let me cancel for free even though this was 100% not my fault. I just find that super unfair and I feel like my money was robbed. They should have at least show a notification or something that the price changed and ask if I want to continue for the new price instead of just going ahead and charging my credit card! Overall, I was super disappointed with FlightHub and the customer service didn't even care! I also want to note that they do a lot of false advertising! Because after they falsely charged me, they showed the price 518.80 price again for the same flights! I'm never using Flight Hub again!