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I began using swap regularly 3 years ago as both a buyer and a seller.
In the beginning you could send in outgrown clothes and pretty much break even buying the next size. Now the prices are so high it isn't worth even browsing. The items being sold are 2x brand new retail in most cases. Why would I pay in store pricing for a used item?
The actual swap feature has also been removed.
The higher prices and new compensation for sellers makes it only a good deal for Swap. I also saw my items being sold by swap.
My last few orders I received items that were not at all as described. Wrong sizes, trashed condition, even giant holes in an item I bought as a gift.
Swap offered no help.
I won't sell or buy from them ever again.
Jenny G.'s review of Swap.com earned 9 Very Helpful votes
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This used to be my go to site for clothing and shoes. Tonight I thought I'd take a peek at what's...
Hello Jenny,
Thank you for your review of your shopping experience. If you believe an item's pricing should be different, please, sent the item number to assistance@swap.com and we will review the item for you. To complete a return for any item, go to swap.com/rma and enter your order number. You will be refunded for any damaged or incorrectly described items back to your original form of payment, and we will look into training opportunities for the individual who categorized your purchased items.
If you need any further assistance, please, reach out to assistance@swap.com.
Thank you for shopping with us!