Jenny D.

WORST! I would give 0 stars if possible! The hotel I booked with Priceline ( 3months before the actual date of travel) was overbooked and could not accomedate our reservation. The hotel said we would not be charged, but we were. After numerous "case escalations" Priceline emails me stating a refund can not be issued because we were a "NO SHOW" which is BS! We showed up at check in time. They were overbooked. I contacted the hotel who then contacted price line directly stating THEY NEVER CLAIMED WE WERE A NO SHOW and we need the money back for the reservation. They still have not issued my money back and claim they will return my call within 48 hours. This has been going on for 4 weeks now. The employees are incompetent.