Jenn R.

When Gazelle first started they always gave a fair rate for anything sold to them (bout 4 years ago). I handle our company's cell phone account which is very large (about 500 lines) and anytime I upgrade a deviceI would sell the previous phone to Gazelle, so I used them ALOT. Now they are HORRIBLE. I am very tech savvy and since I work with phones and tablets on a daily basis I definitely know what make/model/GB and how to determine condition. After sending them a couple phones this last time, they tried to tell me that there was excessive scratches and the model of the phone was different than entered. I couldn't help but laugh at the incompetency of whoever wrote that. They obviously had no idea what they were doing because I am 110% positive on the make/model/GB for the phones sent to them and I do not bother sending in damaged devices it's not worth my time. If it's badly scratched or damaged I recycle them. They were trying to find a reason to low ball he price compared to what was quoted. I told them to return my device and I found another site that accepted the devices and actually gave me what the phones were worth. I used to recommend this site to everyone I know for getting rid of previous phones for the best value. Now, this site is a joke. Do yourself a favor and don't even bother.