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They charged my card for my order, then never contacted my vet (or sent the order). A week later we received an email telling me that I needed to call them to continue my order. We called and the reason they hadn't shipped anything was because we used my husband's card. But they'd charged the card!?! When we called, they offered to take a different card over the phone? Ummm...so they can charge it too? I'm disputing the charge with my credit card company and never using Chewy again. Going to 1800PetMeds.
Tip for consumers:
They charged my card for my order, then never contacted my vet (or sent the order). A week later we received an email telling me that I needed to call them to continue my order. We called and the reason they hadn't shipped anything was because we used my husband's card. But they'd charged the card!?! When we called, they offered to take a different card over the phone? Ummm....so they can charge it too?? I'm disputing the charge with my credit card company and never using Chewy for anything
Products used:
They never shipped my products--but they charged me for them.
Jenn K.'s review of Chewy earned 3 Very Helpful votes
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