Jennifer T.

Poor customer service.
Lousy, outdated software.

I had a customer submit a negative review to The Knot. First, I tried to claim my business so that I could reply to the review. The website is broken and would not let me claim my listing. There was no information given on the customer so that I couldn't contact her or even verify if it was indeed a real customer.

I contacted customer support and followed their recommendations to 1) claim my business 2) find out how to contact the reviewer. They provided little help in either department.

Eventually, she left another review on another website so I could confirm her identity and I reached out to her. We resolved the issue. I offered her a full refund. She agreed to remove the review and followed the instructions given to do so.

The review remains and now I am getting run around from customer service which states they have contacted the reviewer and perhaps she has changed her mind about removing the review.

In either case, I should be given the ability to at least reply to the review. I am so frustrated with this fraud of a company. I would never spend a cent using their site to promote my business.