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They disingeniously sell damaged goods, knowingly, to the public and then provide non existant customer service.
If you have any issues with your product, forget about it. They have a complicated, lethargic, unprofessional communication chain for their customer service. They will promise a resolution, keep you waiting for months (yes, months) and then ultimately tell you that YOU (on your dime) can send back the faulty appliance they sent out if you want a working one.
I was sent a dryer that not only had physical damage on its side (dented side that rubs on drum) but also has some computer board issue where it shuts off up to 30 times in 1 dryer cycle. I contacted them right away, sent all sorts of documentation and created a "case". Now I have spent months chasing them, trying to get them to take care of me. I have ordered dozens of appliances online for different remodel projects and I have never had such a terrible experience.
Tip for consumers:
Do not use them. They are a scam. Selling damaged products misrepresenting them and then not taking care of customers.
Products used:
GE dryer.
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We appreciate you taking the time to provide feedback. We strive to provide the best service possible for our customers and take all concerns very seriously. With that said, we do not sell used or damaged products; items come directly from the manufacturer. Please contact us at reviewadmin@appliancesconnection.com and provide your order number so we can look into this further. We look forward to hearing from you and hope to resolve this issue.
Best,
The Appliances Connection Team