I placed an order on Black Friday. 18 days later I still have not received any information about when they're going to ship my order. I reached out via email because they don't have a phone number on their website and got a computer generated response that they're "working very hard to fill everybody's orders" so obviously this is happening to many of their customers. Shame on you… there will definitely be a bunch of disappointed people at Christmas time with no gifts to open!