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For two years I've used Sendle and have been very happy with the service. The price, reliability and ease of booking was good. Recently, with no notice, I went to book a pick up and was advised that the HS Code of my item (a magnesium supplement) was no longer permitted and I therefore couldn't book the courier. There was no explanation offered or assistance to address the situation. This essentially cancelled my business unless I could arrange for a different courier company. This I have now done and therefore no longer am a Sendle client.
As above
Referral and subsequent ease of use and price.
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Worst service Ever, will NEVER use them again! — I will NEVER use them again. Their courier...
Hi Jennifer, thanks for leaving a feedback. We're sorry to hear that the changes on the HS Codes have prompted you to bring your business to another courier. This is a change that our courier partner for international orders, DHL, has applied for international orders. We find that many parcels are being returned to the sender as these fall under DHL's prohibited items unknowingly. By implementing a stricter rule for HS codes, these allows DHL to only process what can be sent internationally.
I hope this helps clarify. Thank you for understanding.