Jennifer R.

I needed a copy of my W-2's from a prior tax year so I decided to use filelate.com because I was having trouble on irs.gov. They promised to provide me with those documents within 10 days for $39.95. This was early September 2016. I called a few times to inquire as to the status. I talked to the same person each time but him/her wouldn't give me their name. I honestly couldn't tell the gender of the person I was speaking with and they refused to give me their name but the emails came from a Clark and a Vanessa. The only advise they offered was, I could cancel my order. I then forgot about my order and the next correspondence came November 24th, Thanksgiving Day; nearly 3 months later! The email said they couldn't process my order because the IRS couldn't recognize my signature and I would need to resign. I called again and got the same person who offered no apologies, talked over me, gave no explanation as to why it had taken so long and only offered one remedy - I could cancel my order. Please save your money and NEVER place your order with filelate.com to begin with. RUDE and NO RESULTS!