I call 2-3 times a week, every time its something else. There is no retribution for the data i have paid for and cannot use. They can give me a credit, i told them i am canceling their service, they will not refund me, only a credit for another month of bad service. So not only have they not given me my money back for days i had no internet, there is no pay for the time i have wasted calling. These are not 5 minute calls. These calls are over 30, currently on the phone now for 49 minutes. Run from viastat!