Jennifer N.

Upon tracking an item that I paid for on the Mercari app, I discovered that the item was in fact delivered by UPS post office. However, I never received the item. I contacted the post office that said all they know it was delivered because it said it was. I have emailed Mercari the same day it say it was delivered Mercari emailed me saying that they would do something about it after I had brought it to their attention when it came time to "rate the seller". But Mercari did nothing for me. I don't even know if they released my money (the cost of the item) to the seller, since I would not give them a rating. Packages should not be delivered unless someone is there to sign for it, unless other arrangements were made in advance. The only thanking Mercari suggestioned for me was changing my address Thank you for letting me know. I understand that this is frustrating as a buyer.

We offer advice on changing your address in situations like this because you can choose to have your packages delivered to another location, like your workplace or a friend you trust.

We don't want you to end up in a situation like this again.

We're happy to review cases for buyers and sellers but we never guarantee that we will approve claims. Only that we will review the claim.

I'm sorry that this didn't work out for you.

Best,
Shan
Team Mercari