I have been trying to get my type 1 diabetic pump and cgm supplies for over 4 weeks and still no movement in the right direction. I had to reexplain my situation every time I called US Med and when I finally called and demanded a manager I told her how I feel like a number that will never get called and she said "Mrs. Coleman, we never said you are a number." My name does not have Coleman anywhere in it... I am happy I am not trying to get these supplies for a child or I would be truly losing my mind. We decided to pay Edgepark the deductible to get the quality service they provide. Edgepark is worth every penny. You couldn't pay me to go back to US Med.