Eventhough I adhered to the Photobox dates for submitting my artwork, they have now said they won't be able to deliver my books in time for Christmas. They said on the phone "we are sorry to have FAILED you and all we can do is take off the delivery costs". I feel SO disappointed as I won't have presents to give to my family at Christmas (photo album of my newborn baby), instead I have to buy additional presents or turn up empty handed. This is money I don't have as I am on maternity leave. I will NEVER use Photobox again. Their website says they will give you 110% money back if you have a smudge on your artwork. What about compensation if they miss Christmas? Offering free delivery for them being LATE is a JOKE and terrible customer service.