Jennifer M.

I bought my boyfriend some slacks for his birthday. They ended up being a bit to snug because sizing at Forever 21 is so drastically different from every other brand. Turns out I wasted all that money because they have no returns on sales. Absolutely ridiculous haven't gone back since. Lost a customer.

I had been ordering from Rue 21 for a while but they definitely lost me as a customer. I haven't purchased a thing from them since my customer service experience. The woman on the line was rude and wanted me to pay an extra 20 dollars to deliver to another address because they failed to deliver on time. It took an entire month to get my order when it was supposed to be 2 weeks. She also hung up on me.