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Watch for sneaky shipping charges. Emails and home pages say you will get free shipping if you purchase more than $50... but even if you are over $50... a shipping charge will still appear on your invoice unless you read the small print and know that there is a special box to check for shipping. NOWHERE on the email and only in the fine print on the website will you find this information. Moreover if you use apple pay to check out, there is no option to check that box EVEN if you knew about it. Not away to get repeat customers, and certainly not a way to make your customers feel valued.
Tip for consumers:
Let Old Navy know that that hidden shipping charges are unacceptable
Products used:
ordered over $100 online
Jennifer L.'s review of Old Navy earned 3 Very Helpful votes
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I placed an order for 17 items, the cost was around $240 after all the discounts which I thought...
