I actually liked this site. It helped to see that I wasn't alone. I guess I got what I needed from it. It also helped kill time when I had trouble sleeping or I was having bad anxiety. Now I'm back to feeling alone.
I can never be sure why I was banned but the only conclusion I could come up with was that it was due to my internet being down. The internet was down and I didn't know it so it connected me to a saved hotspot nearby. It said connected so I thought I was good. It must not be allowed to do so. If you do use it delete your saved wifi hotspots before you do. After it said banned I thought it was a mistake so I used it from someone else's house and it was okay. Well then I went home and it said my ip had suspicious activity. I don't know what that means but I'm guessing it had to do with me using it from different homes and maybe due to the internet switching to a hotspot. Either way when I got that error I was like oh that sounds awful. Suspicious? It just sounds horrible. Didn't help with my mental health at all. I agree that the moderators can be a bit too harsh but they usually give people second changes. They will say stop talking about this or that and if you don't you are temporarily kicked out of the room. I didn't have any bad experiences with them. I tried using the contact us button to try and explain what it could be but I never got a reply. It's my own fault for not reading the rules carefully I guess. Although for something that can get you banned I'm surprised they don't put it in the chat rooms