Jennifer J.

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1 Review by Jennifer

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Ordered 23,12x16 acrylic frames for our 23 Seniors on our football team for a local high school. The order was due to arrive 1/3/22 shipped UPS Air 2-day to arrive in time for our Football Banquet on 1/6/22. We have a local snow storm and the order is delayed... doesn't show up until 1/8/22 at after 9pm where UPS proceeds to leave a $700 ordered OUTSIDE THE GATE OF MY HOME (which was open) on the side of a major road where my husband randomly finds it 12 hours later in the snow! I open the order and 9 out of 23 acrylic prints are damaged... all lifting from the same corner. I call Canvas Discount, explain how UPS delivered our items and Canvas Discount should get their money back considering how UPS handled our items! Then tell them 9 photos are damaged and there is no mounting hardware in the box for these 23 prints. So I am sent a email to follow-up to with photos and a detail of what happened AFTER I already did this on the phone. Okay no problem... send it all Monday 1/10/22. Since then I have asked a supervisor/manager to contact me regarding all these issues... nothing! I called today and somehow no supervisor/manager is available to talk OR to call me back?! My order was over $700 and I can't get a supervisor to call me?! Outrageous! So I have filed a fraud charge against them to be refunded. This is NOT how to treat business or people!

Tip for consumers:
Go ANYWHERE else!!

Canvas D. – CanvasDiscount Rep

Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by email and look forward to your answer.

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