Jennifer J.

Ordered 23,12x16 acrylic frames for our 23 Seniors on our football team for a local high school. The order was due to arrive 1/3/22 shipped UPS Air 2-day to arrive in time for our Football Banquet on 1/6/22. We have a local snow storm and the order is delayed... doesn't show up until 1/8/22 at after 9pm where UPS proceeds to leave a $700 ordered OUTSIDE THE GATE OF MY HOME (which was open) on the side of a major road where my husband randomly finds it 12 hours later in the snow! I open the order and 9 out of 23 acrylic prints are damaged... all lifting from the same corner. I call Canvas Discount, explain how UPS delivered our items and Canvas Discount should get their money back considering how UPS handled our items! Then tell them 9 photos are damaged and there is no mounting hardware in the box for these 23 prints. So I am sent a email to follow-up to with photos and a detail of what happened AFTER I already did this on the phone. Okay no problem... send it all Monday 1/10/22. Since then I have asked a supervisor/manager to contact me regarding all these issues... nothing! I called today and somehow no supervisor/manager is available to talk OR to call me back?! My order was over $700 and I can't get a supervisor to call me?! Outrageous! So I have filed a fraud charge against them to be refunded. This is NOT how to treat business or people!