Jennifer I.

Very disappointed with the outcome of my Kitchen. In July 2021 I had worked with the kitchen department for my new kitchen which was targeted to be an 10 week delivery. When I had paid in full (which had to be done to place the order) it was explained that it was now a 10-12 week delivery. 13 weeks later the cabinets delivered. The inspector/installer who has previously measured my kitchen for the dimensions had come to install 2 weeks after the delivery, only to find out that he had measured my kitchen incorrectly and my 18" & 9" cabinets had to be reordered to a 15" & 6" cabinet. I was not credited any money back for these cabinets. The reorder had taken another 3 months and the installer had made another mistake placing a hole for the handle in the wrong location. Now a new door had to be ordered. It has now been another 5 months, this is now a year since I have paid for my kitchen and has not been completed. I have reached out to the Lowe's kitchen team and have not been responded to. I strongly recommend that you do not use Lowe's for any kitchen project, especially if you need to hire them to measure and install.