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They are not customer service oriented, you have no interest in helping your customers. The call staff is the rudest I have ever encountered. This company needs to get with it, and there needs to be some serious customer service training done. Because another customer driven prom dress company is on the horizon. You are only as good as what your customers have to say about you
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I ordered a dress for my daughter for her upcoming prom. We took proper measurements according to...
The dress did not fit despite using measurements. When I returned it I was given a store credit...
We're sorry to hear you're not pleased with our return procedures. All of our return information is provided on the returns page and agreed to at the time of the order. Please note each return is processed as it arrived so it can take up to 5-10 business days from when it's received back but you will be emailed once it is complete. Unfortunately vulgar language was used toward our staff and this will not be tolerated. We apologize for any inconvenience this may have caused and you will be emailed with your refund when it's available.